Sales Operations Manager Confidential: High Tech Company Parsippany, NJ
The Sales Operations Manager , is responsible for managing the sales order process, developing and implementing procedures, to optimize our sales process in alignment with business needs. The Sales Operations Support Lead effectively collaborates and provides support to cross-functional teams (e.g. Sales, Product, Finance, Operations, MIS teams, & Customer Support)
What success looks like: you thrive in fast-paced environments, meeting tight deadlines with your exemplary multi-tasking and project management skills. You approach problem solving and risk management proactively. You can build successful partnerships with various internal stakeholders, by effectively managing their requirements and don’t mind disrupting the status quo. Responsibilities & Scope of Role:
People Leader: provide effective leadership to the Sales Operations team and alignment of work processes: ensure that the team has the resources and tools for success required to run an efficient full order management cycle. Leading team meetings to ensure smooth, prompt, and, clear communications; coach, guide, and advise sales operations coordinators; training of new team employees.
Establish, implement, and enforce the company’s license renewal process.
Maintain the Commercial Guidelines according to company protocol, and, simultaneously ensure compliance of all parties.
Create, implement, and maintain MIS user guides and all Sales Operation processes.
Resolve MIS issues for CRM/ERP users.
Reporting: sales tracking and development, day to day administration of Salesforce to serve as a point of contact for maintenance configuration reporting and training; Generate reports for Sales team
Measuring & controlling ERP accuracy
Collection Resolution: follow up on collections issues; primary point of contact for Sales Directors
Maintain Distributors contracts
Qualifications & Experience
2+ years of Sales Operations & leadership experience
Systems knowledge: ERP and CRM (e.g. salesforce, etc.)