Head Teller: White Plains, NY

​Job ID: PM204
​Department: Retail Banking            
Title: Head Teller
Exempt/Non-Exempt: Non-Exempt
Report to: Branch Manager/Assistant Branch Manager
Supervises: N/A
Job Description:  ​

​Primary Functions: 

• Ensures efficient day to day operations of branch transactions
• Ensures bank policies and procedures are followed
• Develops business by establishing and maintaining sound relationships with existing and potential customers
• Provide outstanding service to customers

• Process customer transactions accurately
• Assist customers with problem resolution in a timely manner
• Supporting branch and bank-wide sales initiatives
• Count cash accurately and balance assigned cash and work at the end of each work day, adhering to established balancing guidelines
• Provide supervisor override for tellers
• Coach, supervise and train other tellers in the unit
• Assist with the verification and balancing of the branch, vault/safe, ATM, and work documents
• Obtain a working knowledge of bank products, services, policies and regulatory policies
• Refer potential customers to CSR for account opening
• Opens and close branch, familiar with branch security procedure.
• Research canceled checks and statements when needed
• Research teller differences
• Ordering currency and coin orders when needed
• Complete other job duties as requested

 
 
Requirements:  High School Diploma, 1 year cash handling experience
 

The Westchester Bank is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.