Customer Service Representative
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The same principles of quality, high standards, and precision are found throughout the organization in everything we do. If you have a passion for excellence, an innovative mind, and pride for things well done, we'd love to meet you.
Come join the team!
The Customer Service Representative will be the voice of the company to our customers, providing outstanding and timely customer service across small and large customers as well as our distributor network. The Customer Service Representative will:
Accountabilities:
Job Requirements:
We are an Equal Employment Opportunity/Affirmative Action employer that values diversity and inclusiveness in the workplace.
Come join the team!
The Customer Service Representative will be the voice of the company to our customers, providing outstanding and timely customer service across small and large customers as well as our distributor network. The Customer Service Representative will:
- Provide rate information to incoming customer order status and product knowledge requests.
- Processes customer orders according to established company policies and procedures.
- Works closely with the Finance Department to resolve disputed credit items.
- Evaluates incoming debits, investigates reasons cited, and coordinates with appropriate documentation.
- Generates correspondence to secure additional customer information and resolve customer disputes.
- Communicates courteously with customers by telephone and email.
- Provides timely feedback to the Company regarding service problems or customer concerns.
- Partners with sales reps and production staff to meet and exceed customer service expectations.
- Investigates and solves customers' problems and issues.
- Maintains accurate records of discussion and correspondence with customers.
- Other duties as assigned.
Accountabilities:
- Enhance customer satisfaction by taking ultimate responsibility for all assigned customers.
- Enhance customer satisfaction by resolving questions/complaints in a timely manner.
- Assist in optimizing performance by improving communication with Production and Sales.
- Proactively troubleshoot issues in the area to reduce customer complaints and enhance customer satisfaction.
Job Requirements:
- 1 -3 years of related experience in customer service or any combination of education and experience as outlined.
- Knowledge of the food/baking industry a plus
- Manufacturing experience preferred
- Working experience with Microsoft Office skills (i.e., Word, Excel, Powerpoint)
- Excellent communication and organizational skills.
- Clear, concise communicator both verbally and in writing
- Excellent listening skills
- Ability to handle challenging customers and work successfully with all types of people
- Bilingual in Spanish/English a plus.
- Ability to work with others to achieve company and departmental objectives and goals.
- Team player
- Ability to multi-task and prioritize competing tasks on a daily basis.
We are an Equal Employment Opportunity/Affirmative Action employer that values diversity and inclusiveness in the workplace.